Help and Advice

Our Manager will be happy to advice on all aspects of moving into a Care Home and also with advice on raising funds for meeting the costs of care fees. Further advice on various aspects of care can also be obtained from the following contacts :

Alzheimer's Society

Helpline: 0845 300 0336
Tel: 0207 306 0606
Fax: 0207 306 0808

Citizen's Advice Bureau (CAB)

Details available from your telephone directory or library.

The Care Quality Commission

Eastern Region
Newcastle upon Tyne

TEL: 03000 616161

Department Of Social Security (DSS)

- see Benefits Enquiry Line.

Disability Benefits Helpline

- see Benefits Enquiry Line.

Eldercare Solutions Ltd

Tel: 0800 082 1155
New solutions to meeting the cost of care.

Help The Aged

Tel: 0207 278 1114
SENIORLINE: 0808 800 6565
Fax: 020 7278 1116
Pentonville Road, London N1 9UZ
Provides practical support to help older people to lead independent lives,
especially the frail, isolated and poor.

Huntington's Disease Association

Tel: 0207 223 7000
Fax: 0207 223 9489
108 Battersea High Street, London SW11 3HP
Puts people in touch with their local regional adviser who can offer advice, support and family visits.

Macmillan Cancer Relief

INFORMATION LINE: 0808 808 2020
Fax: 0207 840 7841
89 Albert Embankment, London SE1 7UQ
Provides information on Macmillan services and activities.

MIND (National Association for Mental Health)

Tel: 08457 660 163
Fax:0208 522 1725
INFORMATION LINES: 0208 522 1728 (Greater London) or 0845 7 660163 (out of London)
Granta House, 15-19 Broadway, London E15 4BQ
The leading mental health charity working for everyone with experience of mental distress.

Multiple Sclerosis Society

Tel 020 84380700
Helpline: 0808 800 8000
Fax 020 84380701
The MS National Centre, 372 Edgware Road, London NW2 6ND
Offers information to people with MS and their friends, carers and family.

NHS Direct

Telephone: 0845 4647 (calls charged at local rate)
NHS Direct is a telephone service which provides confidential healthcare advice 24 hours a day.

Clear and simple guidance to help older people find their way through the care maze.

Parkinson's Disease Society

Tel: 0207 931 8080
Helpline: 0845 608 445
Fax: 0207 233 9908
215 Vauxhall Bridge Road, London SW1V 1EJ
Provides help for people with Parkinson's Disease and their relatives.

Public Guardianship Office

Tel: 0207 664 7300
Fax: 0207 664 7702
Stewart House, 24 Kingsway, London WC2B 6JX
Provides information on the registration of Enduring Powers of Attorney and aspects of the work of the Court of Protection. They can give guidance and information, but not legal advice.

The Relatives' And Residents' Association

Advice line: 0207 359 8136
Fax: 0207 226 6603
24 The Ivories, 6-18 Northampton Street, London N1 2HY
An organisation bringing together relatives of those in care homes and hospitals. Can offer support and advice on any matter concerned with residential care.

Royal National Association For The Blind (RNIB)

Tel: 0207 388 1266
Helpline: 0845 7 669999
Fax 0207 388 1266
105 Judd Street, London, WC1H 9NE
Provides information, support and advice for anyone with a serious sight problem.

Royal National Institute For Deaf People (RNID)

Tel: 0207 296 8000
INFOLINE: 0808 808 0123
Textphone: 0808 808 9000
19-23 Featherstone Street, London EC1Y 8SL
Provides information, residential care, interpreting service, training, special telephone service and environmental aids for deaf and hard of hearing people.

The Samaritans

Tel: 0845 7 90 9090
10 The Grove, Slough SL1 1QP
Available 24 hours a day, offering confidential emotional support to those in crisis and in danger of taking their own lives.

Social Services Department

You can find the telephone number of your Social Services department through the Town Hall, or in the telephone directory under the name of your Local Authority.


Tel: 0845 300 0336
The Alzheimer's Helpline can recommend a number of legal firms with specialist experience in the legal problems that may arise in relation to dementia (see also Law Centres).

The Stroke Association

Advice line: 0845 30 33 100
Fax: 0207 490 2686
Stroke House, 123-127 Whitecross Street, London EC1Y 8JJ
A national charity that provides an advisory and information service for people who have had strokes, their families and carers.
For information about travel concessions in your area and how to apply. Contact your Local Authority, the local Citizen's Advice Bureau or your local Age Concern group.

Counselling Directory

Counselling Directory is a confidential service that encourages those in distress to seek help and emotional support. The directory contains information on many different types of distress, as well as articles, news, and events. A leading support network in the UK